The knowledge of how we understand the information and process it, taking care of non-verbal reactions and anticipating us are key to achieve effective communication.
In addition, the way we understand language has different physiological reactions. Using words with positive connotations would contribute to our state of mind. When we process certain information that contain words that have been given a positive meaning previously, they would increase our activation with a more Positive.
Leader, manager, advisor, party leader, all of them should know that the correct use of emotional intelligence techniques will serve to conquer the goal.
Body expression is necessary since it always expresses more than the words itself. The tone of the voice, which must be known modulated according to the occasions, is other factor that allows us to influence the capacities of our interlocutors.
A good leader is not dictating what needs to be said or done but is the one that helps others understand what it really means, the body accompanies the words.
To be excellent Leader you need to have a "self-control" of the situations despite of the complicated they are.
A number of strategies can help us to see more clearly, to be able to manage conflicts better. With them, we start becoming neutral observers of the conflict situation. Then, we will see, live and feel the same situation from the other person point of view. In this way we broaden the perspective, the vision and we could understand all the Facts.
Only from understanding and clear vision, we are able to take a step forward.